Last week we described how engagement feels and noted that feelings of being engaged are important because they influence employee behavior which, in turn, drives key performance outcomes. This is not to suggest that engagement feelings are the only thing that impacts employee behavior, but they are an important factor. So what exactly do engaged employees do differently from other employees? In [...]
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We’ve discussed the concept of employee engagement and its link to business performance in previous postings. While many academicians and consultants have debated a specific definition of engagement and its relationship to similar concepts (i.e., commitment, job satisfaction), surprisingly few have explored the look and feel of employee engagement. In other words, how does it feel to [...] Last time we suggested that first-line supervisors are the key to building and maintaining a positive, union-free workplace. But what specific skills and abilities should you look for when identifying potentially strong supervisors? You may be able to think of others, but some of the most important skills and personal attributes to look for in a [...] Manager availability is a critical factor in creating a positive workplace. It helps you build a bond with employees and a level of commitment that is necessary for achieving high levels of employee engagement. When managers are not readily available or accessible, it breeds distrust due to the huge power imbalance inherent in manager-employee relationships. Here [...] Many people I speak to in organizations use the terms ‘Employee Satisfaction’ and ‘Employee Engagement’ interchangeably. In fact, organizational leaders and managers often ask, “how is engagement different from satisfaction?” While each concept relates to important business outcomes, they are very different in terms of both their meaning and impact on bottom-line results. Satisfaction is largely determined by [...] |
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