Providing constructive feedback to employees is widely regarded as an essential skill for leaders. As employees strive to achieve the goals of the organization, they need to know how they are doing and whether their performance is meeting expectations. In addition, they benefit from understanding what they are doing well and how they can change to improve performance. [...]
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Watching game 7 of the Stanley Cup Playoff series between the Boston Bruins and the Philadelphia Flyers on Friday night got me thinking about what’s a more important source of influence on performance, personal motivation or ability? What the Flyers accomplished was nothing short of amazing. After losing the first three games they rallied to win the series [...] Many people I speak to in organizations use the terms ‘Employee Satisfaction’ and ‘Employee Engagement’ interchangeably. In fact, organizational leaders and managers often ask, “how is engagement different from satisfaction?” While each concept relates to important business outcomes, they are very different in terms of both their meaning and impact on bottom-line results. Satisfaction is largely determined by [...] How effective are people in your organization at holding others accountable for results? What happens when performance expectations are not met? If your company is like most organizations, it is characterized by a culture that tolerates lack of personal accountability and undermines chances of success. When you consider any company on the whole, some people will be very good at holding others [...] |
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